SES Engines - My Experience

[CVFD1314]

OK, I'm letting everyone know that I have finally received my motor from Tom today, thank goodness. It looks really good, and if all the "good" stuff I've read about SES is true, I should have a really nice running Doo. I don't know what happened to the whole lost my engine ordeal, but Tom made good and got me a motor here really fast, compared to the first go around. I got prompt phone calls from him before he shipped it twice, to let me know when it was coming,then a call from him about an hour after it showed up. So he was on top of it with this engine. I've read good and bad things about Tom but as long as my motor runs good for years, I'll have no complaints.

 

[SabrToothSqrl]

CVFD, post us some photos (in a new thread). Thanks!

 

[Robj]

Time to shut this thread down.....

I will post some pics of my new motor tommorrow. Squirrel, maybe time to start a new thread??

 

[CReynoldsMIZ]

Robj, why is it time to shut this thread down? This thread has been nothing but INFORMATIVE if nothing else. A person can read this thread and make whatever decision they want to about SES. Just because you are have had a positive experience with SES doesnt mean that others should not get to hear this stuff....

 

[Robj]

This thread started out as informative, but then kinda turned into SES bashing. Maybe not on their product, but through some customer service issues and shipping, by those that have never dealt with them, or even seen their product. Some stuff that people posted was from 7 years ago, for not even the same business, even though the current owner was involved. How is something from 7 years ago relevant to my purchasing decision today? Or what type of shop it is built in?

I do see the need for a thread where those who have purchased rebuilt motors from any rebuilder can share their experiences, both good and bad. For this maybe we should start a new thread.

 

[rjcress]

As I see it, this thread is for people to post THEIR personal experience with SES. As long as that is what is being posted, I think this is still valuable.

 

[mashenden]

Summary of good feedback on SES, just from this thread...

I don't have mine running yet to know how / if it works, but the rebuild, time frame, paint job, and customer service were all excellent...

It's Alive! It's Alive!... So, anyway, the engine started up! ... This spring we shall see how it performs! after a gentle break in of course!

I'm still happy with the 3 they've done for me ...

[M]y engine from SES has exceeded my expectations and runs dead on with my wife's 951 ski that has 35 ORIGINAL hours on it. So I can't say it's better than stock, but I can say it's 100% the same as stock. Which, is really all I wanted to maintain the reliability...

Completed my engine installation today, rebuilt 717 from Tom at SES. This engine looks great, sounds great, and starts immediately...

Just got mine back from them last Friday. Looks real good, hope to get it running soon. So far can't say anything negative about SES, other than the turnaround was over 4 weeks, but I was told that ahead of time.

Have about 15 hours on mine and it runs great. Very happy with it so far.

Just thought I would chime in here I sent out my motor to him back in august and it took about a month to get it back. He had contacted me several times via phone to let me know the status. It took about a month or so to get it back but DAM! it looks fresh and was well worth the money. I had time today to get it in the ski today and it fired right up!...

Just received my engine via UPS today. :cheers::thumbsup::coolgleam:

... didn't have time to get my 951 back in the GTX before the surgery, I still don't have it installed... so I haven't tested it. But everything else went well enough with that engine at SES that I decided to send my 787 to SES also. Faster turn-around would be nice, but for the price, they still seem like the best value. The 787 will be picked up by UPS tomorrow.

...Here is some timing for you guys of my engine rebuild:

I setup a UPS label for shipment to PA on 7/31/2012 For an estimated delivery date of 8/1/2012. Tom said to me, have the engine here before August 3rd as thats the date he set aside to work on the engine. It was delivered on the 1st. I got it back to my doorstep August 15th or 16th.

That isn't so bad now is it?

A rough road for CVFD, but seems on track now:

OK, I'm letting everyone know that I have finally received my motor from Tom today, thank goodness. It looks really good, and if all the "good" stuff I've read about SES is true, I should have a really nice running Doo. I don't know what happened to the whole lost my engine ordeal, but Tom made good and got me a motor here really fast, compared to the first go around. I got prompt phone calls from him before he shipped it twice, to let me know when it was coming,then a call from him about an hour after it showed up. *So he was on top of it with this engine. I've read good and bad things about Tom but as long as my motor runs good for years, I'll have no complaints.

I have not seen the outcome on these yet (that is not to say they have not been completed, though):

... I also paid for a premium rebuild for my 787 RFI back in August and have been waiting about 16 weeks now....

Well based on what i have read here, I will be giving them a shot...

My Fat Chick motor was sent in on 02/12.

 

[Jetskigoodies]

Just a quick question, have you received your motor yet? Also adam and cvfd, I wouldnt call those 3-6 months wait positive, more like not even stomachable

 

[mashenden]

Just a quick question, have you received your motor yet? ...

Who? Mine was sent in 4 days ago, so no.

Adam's engine seems like the most urgent issue for SES to resolve, if not already.

The comment posted that "less than ten" were lost needs comment too.

Tom/brp tech, it seems many things have been put to rest (at least for me), but a comment or two on these two outstanding issues would be to your advantage.

BTW - I think posting your home address is a plus. Not many business owners are willing to let that bit of information known.

 

[Jetskigoodies]

Yeah you edited the post while I was posting

 

[Jetskigoodies]

Here is a better question, if you had to wait like cvfd and you did not get yours until July would you call that positive? Would you have been a satisfied customer? Just wondering. I hope everyone has a good experience, that would be awesome, that would mean he is on track with the whole turnaround time and customer service. Then he would have no issues with me. The product is suppose to be good, i have only read a few negative things about his builds but that is a small percent of his output so I would not say that is significant, as where sbt is the opposite, great customer service and shipping, problems with quality.

 

[Molotok]

Hiya all, been off the forums for a while, since I started a REFI on the house, and it ate up my cash I had for the 951 rebuild. I had many emails with SES, they replied quickly and were very courteous. Based on that, and their warranty, I am still going to give them my business.


Now, I appreciate JSG's work here, as hes looking out for his customers, and fellow enthusiasts as well, but to be honest, the only thing I see here, that went wrong at SES, is the CLASSIC example of a small operation that suddenly gets WAY more work than they are used to.

Ive seen this happen dozens of times, with bikes, cars, paint, you name it. In most cases, the shops panic, and close down, because people start threatening to sue. It looks like Tom, or whoever is running the show at SES, is finally getting caught up, and I imagine that this entire episode has taught them some valuable lessons, which, going forward, should massively improve their operation, and increase customer satisfaction.

The picture of the building, and the links to that address in Irving ID, or whereever that was, advertised that it was a PROPOSED CONSTRUCTION, meaning, that building DOES NOT EXIST ON THAT SITE. Contractors often take a picture of their best work, and then use it to advertise what they can do, for a given operation. Its the same way with new home sub-divisions, there are maybe 3-4 unique designs, but they are all clones of previous work. So you could go house shopping, and see a picture of YOUR HOUSE, 5 states away.

The only crime here, in my opinion, is that SES doesnt seem to have the manpower to deal with communication, and that the owner is less than savvy, with a PC.


Sabertoothsqrl, or anyone in the vicinity of SES, if you get the time, why not do a road trip, take some pictures, do some in person talking. It would put the community at ease, and potentially clear SES's name, if they are on the up and up, which I personally feel they probably are.



On a side note, I close on my REFI the 2nd week of March, but we are going down to the Formula One, St. Petersberg Grand Prix the following weekend, so I wont have the cash to finish my project till April-May, which may push me into buying a running used motor just to get the damn thing in the water while I send mine out :thumbsup:

 

[mashenden]

Yeah you edited the post while I was posting

Sorry - I do that alot as I proof what I write.

 

[mashenden]

Here is a better question, if you had to wait like cvfd and you did not get yours until July would you call that positive? Would you have been a satisfied customer? Just wondering.

I hope everyone has a good experience, that would be awesome, that would mean he is on track with the whole turnaround time and customer service. Then he would have no issues with me. The product is suppose to be good, i have only read a few negative things about his builds but that is a small percent of his output so I would not say that is significant, as where sbt is the opposite, great customer service and shipping, problems with quality.

On the question, it is pointless. IF Grandma had balls, she would be Grandpa. As previously promised, I'll let all know how it pans out.

The rest seems like a good summary.

 

[Jetskigoodies]

Seems to me everyone is hung up on just the image, read the links from the other forums, just ignore all of my posts, at one point someone said he is a 1-2 man shop in one of those threads. Tom is brp tech in those threads as well, read those. I do not have any customers besides, the seadoos we sell and some used parts. I do not work on or repair anyones seadoos.
This all came to my attention we I was looking for somewhere to send motors.

I HAVE NO PROBLEMS WITH HIS BUILDS.

As for closing the thread, if the MODS see fit to close it then close it. As for me, the damage has already been done and no matter what I say you guys are going to think I have a baseless attack on ses and I may have rubbed some of you a bad way. I guess here is my summary.

http://www.seadooforum.com/showthread.php?39604-has-anyone-used-ses-for-engines

http://www.seadooforum.com/showthread.php?47549-Build-your-own-engine-from-S-E-S


http://www._pwctoday.com/showthread.php?t=335916 take the _ out of the link and happy reading


I am sorry if I upset some of you guys and maybe I went a little over board.
I know I have seen other members post, similiar opinions that I have and they have not received any backlash
I know I have been a lot more vocal but most of the time I am responding to a post

Again, I apoligize for stirring up this hornets nest, lol
Hey at least we are talking seadoos in Feb!!!! We got this forum rockin

 

[mashenden]

...
The only crime here, in my opinion, is that SES doesnt seem to have the manpower to deal with communication, and that the owner is less than savvy, with a PC.

Sabertoothsqrl, or anyone in the vicinity of SES, if you get the time, why not do a road trip, take some pictures, do some in person talking. It would put the community at ease, and potentially clear SES's name, if they are on the up and up, which I personally feel they probably are...

Agreed on your opinion.

Regarding the photo, Tom has noted that he will revise the site with accurate photos. A Google map zoom on the shop address (and a call to Century 21) helped me get past the building issue.

 

[Jetskigoodies]

On the question, it is pointless. IF Grandma had balls, she would be Grandpa. As previously promised, I'll let all know how it pans out.

The rest seems like a good summary.

It is a perfectly reasonable question, how would you feel, this has happened to someone, I asked how you would feel. I would be pissed, i bet sqrl would be too if 3-5 months went by

 

[Jetskigoodies]

My bad editing now

 

[mashenden]

JSG, no apologies needed. Even though I may not agree with some of your opinions and found some to be inaccurate, I still respect them. That is what makes this country great atriot:

 

[mashenden]

It is a perfectly reasonable question, how would you feel, this has happened to someone, I asked how you would feel. I would be pissed, i bet sqrl would be too if 3-5 months went by

I would be pissed, much the same way I would be pissed if my jet ski split down the middle and sank, but neither has happened to me (fact vs hypothetical).

I'm not getting your objective on this one either... We already know how the person feels that had this happen. Are you trying to make CVFD change his position to being bitter?

 

[Robj]

JSG, no apologies needed. Even though I may not agree with some of your opinions and found some to be inaccurate, I still respect them. That is what makes this country great atriot:

I agree!! You are allowed to post your opinion.

Another thing worth pointing out, is maintain communications with any engine rebuilder. If they promise a 4 week turnaround, and it has not yet shipped, start asking questions, and keep on them until you get your engine.

 

[Jetskigoodies]

My point is, it is not positive, the guy actually blamed himself for not receiving his motor, so obviously he is more understanding than most.
The point is 95% of people would flip out.

 

[Jetskigoodies]

JSG, no apologies needed. Even though I may not agree with some of your opinions and found some to be inaccurate, I still respect them. That is what makes this country great atriot:

I know it takes alot to sway your opinion, it took us along time even to get you to open your cases, but when we did, you needed a rebuild. So if we didnt sway your opinion there you wouldnt be using ses now, well until you just put a top end on and it blew up. Also if we didnt talk you into an alignment tool you would be sending it back in a couple months. So when we said that there maybe shavings in your motor and if you just did a top end it would probably blow up. Now that would be hypethetical but turns out we were right. I was in on that thread too. Then my opinions may have helped you out. Honestly if I should not comment because I have not seen his product then you are probably in the same boat. The only difference right now between you and I, is Tom has your $$$$. Granted it may turn out to be good, but for now you are waiting.


Honestly, I wish I didnt comment on all of this. I keep having to defend my opinion, this has not gone anywhere.
Anyone that uses ses, good luck and I hope all turns out well
I am glad that I posted others results with ses
As for now I will pass on ses until I see major improvement on their turnaround time, and service.
Hopefully all of you can keep posting that ses is moving in the right direction.

 

[Jetskigoodies]

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[adamsbj123]

Glad to hear CVFD1314 finally received his motor.
I received several calls and a message from Tom yesterday regarding my motor. Obviously this Forum has lit a fire under his ass and he feels a sense of urgency to handle the negative feedback. He mentioned the comments on this forum and that he is now using a different shipping method etc. I have a feeling my engine will be arriving soon. New thread or not I will let you know when I finally receive it and try to upload some pics.