Are you a dealer?.....
The difference between your truck and this boat is that yours was damaged and his is not. As long as his sensors were working correctly then the computer should not have let the boat overheat to the point that it was damaged. If it is damaged then that is a different story. I doubt in this case that it was.
While the dealer is responsible for preparing the boat I doubt highly that they are legally responsible to check everything on the boat prior to delivery. Also, I doubt that you would really have wanted to have the motor burn up. Then the dealer would more then likely be within his legal rights to just replace the motor. In this case the fix probably involves tightening a few clamps and topping up the coolant. Not a big deal.
As far as lemon laws and the such are concerned, those do not apply to this. This person simply had an issue with his boat that should, and probably will, be taken care of under warranty. The dealer showed a good-will gesture by taking the time and money to go and get the boat a hundred miles away and then return it once fixed. It also sounds like they expidited the repairs so he could have his boat back quickly. In my eyes that is over and above what was required of them (but probably appropriate given the boat was so new).
Unless you know more about this then what has been said in this thread I can not understand where you are comming from. There were no ethical guidelines that were broken. The dealer hasn't ignored the owner. They simply said that checking the hoses is not part of their prep work (at least they were honest about it). That is it. They didn't say that they would not fix it. In fact, it sounds like quite the opposite. It sounds like they fixed it as quickly as they could.
Seadoosnipe, what would you expect of the dealer in this case?????
Anyway, all I am saying here is that, in my eyes, the fact that the hoses were not clamped tightly enough is not the dealer's fault. It was Sea-Doo's fault.
This post kinda sounds like a dealer or someone who works for one that's defending them.
Here's the deal. The dealerships are franchises that sell the Seadoo product. When it arrives in a crate (pwc) or in shrink wrap (boats), the truck drops them off for the dealer to prep and get it ready for sale. It's the dealers responsibility to ensure all nuts, bolts, clamps, fuses (not blown), liquids (coolant and oil) and a long list of other details, are down before the craft goes out on the floor. If Seadoo shipped out a PWC and left a part off of the supercharger, from the inside, then the dealer can back charge the manafacturer. Any component of the craft that breaks or goes bad, that is faulty by defect, is the manafacturers fault.
When these guys prep these machines, they have all the necessary equipment to pressure test these systems. Are they required to? I don't know. But there are things I've seen in dealerships that make my stomach turn. How many dealerships out there truly have high moral values? If I made this a poll, I bet the majority in this forum would vote that they were scam artists.
In my personal experiences with dealerships, car, motorcycle and boat, ....the salesman made the pitch like he was my best friend. Man, he'd bend over and spit shine my shoes if I thought I saw a blemish on them. But as soon as he had my signature on that paper and my money, I no longer existed. When I'd have a problem or concern, I would give a call and guess what? I was patched through to a voice machine. Then, if they did answer my call, it was a day or so after.
Dealerships rake in the profits from these sales, not the distributer. They have a set price that the dealer pays. Then, the dealer inflates the price 300%. They don't want to make a profit, like you and I might if we wanted to sale something.......they literally want to rob you blind.
The leak in the hoses? Yeah, it could have been an honest mistake. But, to have to chase someone down, like having to pay for the labor......that's ethically wrong.
Obviously, you've had great experiences with dealerships or like I said, you work for one. But me, ...........and others I"ve spoken with in the forum, don't have a lot of trust in them, that they are working in our best interest. It's all about the mighty dollar and what they can get from it.
I live on Dog River. My reputation out here doing mostly pump repairs (engines are Rotax, they don't break down as much) is very high. That means a lot to me. If I were a dealer, I'd be the same way. I'd spend all day on one ski if I had to just to make sure my fix was good and my customer was happy, verses a dealer that tries to get in a "quota" for the day to multiply his $90 bucks and hour charge..........just to have us take it home with the same problem.........
I should be fair and point out, there are still some dealers who operate on that principle where their customers satisfaction is their number one goal. But not many................:rant:
