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08 230 wake
- Thread starter TVZ1965
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TVZ1965
New Member
Sorry that was suppose to be "you tube". And no I didn't get at JOA in Marietta it was Smithpower sport in NC. Notice that when I got to the lake on Sunday the the straps were not on the back where gone check the boat for them nothing. so I called the dealer today and spoke with the Service manager and he told me knew who water test and would check with them. He called back and said they didn't recall taken them off and they looked around but could find them and that I needed to check the boat to see if I left them in there. Told him I had and rerelunctantly he said that he did not stock them and would order some. Not 30 minutes later he called back and said he just wanted to check my address cause they found them amagine that I'm not a liar.:hurray:
The speedos on these boats are rarely accurate. Mine is accurate up to about 35 mph and then it reads high (I believe it reads 58mph at 50mph gps). Some read very high, some very low. Check it with a gps and you will probably be surprised.
I was wrong about the speed, sorry, that article was the first that came up, and it was a prototype boat. Glad to hear the dealer is sending out the straps, I hope you don't find any other surprises! Also, I hope your gps readings come out better, the whole point of the new boat is to have fun and enjoy it, and having all these troubles right at the get-go must be frustrating. Hang in there and you'll get all the fun you were hoping for!
My experience is dealers don't do squat but take your money, wash it and send you out the door. If anything is wrong, they'll deal with it later. For them, it is cheaper to deal with the occasional problem that does pop up then taking the time to inspect and possibly prevent problems on EVERY vehicle. All part of the growing trend of HORRIBLE customer service. Everyone wants the money, but nobody wants to "work" for it.
I have bought several new cars, as well as my boat that have had the "PDI Checklist" still in the glovebox, untouched when I pick it up. They are supposed to inspect everything on the list, check it off and sign it- never done. Just a quick once over, make sure it starts and they send it out.
TVZ1965
New Member
update
Just wanted to give an update on the boat. Went out Sunday about 9:30 and didn't get off the lake until 7:00 that night. We tubed and tired and the key word is tired to wakeboard. Found two wakeboard at Sports Authority real cheap. The boat ran great unit we got with the first round of Wakeboarding, on the way back to the cove one engine started vibrating really bad. So we went in on one and got it on the trailer, Can anybody tell me why they (SeaDoo) put two bolts on the back of the grate and two screws on the front we couldn't get the screws out but got the jack handle and got a small pieac of wood out of the prop. No damage.
The boat runs great but it sure is thirsty.:hurray:
Just wanted to give an update on the boat. Went out Sunday about 9:30 and didn't get off the lake until 7:00 that night. We tubed and tired and the key word is tired to wakeboard. Found two wakeboard at Sports Authority real cheap. The boat ran great unit we got with the first round of Wakeboarding, on the way back to the cove one engine started vibrating really bad. So we went in on one and got it on the trailer, Can anybody tell me why they (SeaDoo) put two bolts on the back of the grate and two screws on the front we couldn't get the screws out but got the jack handle and got a small pieac of wood out of the prop. No damage.
The boat runs great but it sure is thirsty.:hurray:
I'm hoping that what you are telling us, is that despite the high cost of fuel, you like the boat and are happy with it? I'm going to go out on a limb here, but if you were out from 9:30am to 7:00pm, you must have at least had a little fun. :cheers:
TVZ1965
New Member
yes we all had a great time on the boat. But still a little disapointed in the fit and finish of the boat. It enginered and preforms great, but how the carpet wasn't centered before the snaps were screwed in. how the stiching in the seats (white seats red stiching) is bleeding on to the white. But very happy with the preformance.:driving:
Man, it never ceases to amaze me how much trouble you've had with that boat. I can't believe that 'the top of the line' boat they sell is so poorly put together. I would be going through the roof if the carpet didn't fit right and the upolstery was changing colors (much less the motor probs you had). Again very sorry for your troubles.
Knock on wood, I haven't had any issues at all. There was a strap that holds the exhaust down that was broken but I saw that and had it replaced before I took delivery. Other than that our boat has run perfectly and I have yet to find a defect or even a blemish.
TVZ1965
New Member
Update
Well read some post about others having troubles and thought I give an update. Did some researching and found the name of the person incharge of public relations and e mailed and the her the entire post here about my boat and what everyone said. Marie-Josee Gaulin Executive Representative Marie-Josee.Gaulin@brp.com She called me and we talked about this issues and at first it was take it to the dealer over and over. Which just pi*sed me off so i just keep repeating to her the same problems and wanted to know how the dealer was to fix them when the dealer told me they had problems getting help from you? And just didn't let up until she told me she would call the person that was incharge of quailty control and have them call me dealer.
And the next day I got and email from the owner of the dealership that this guy had called him and this is the guy we wanted on our side to get this boat fixed. I still have the boat hoping to get out this coming weekend for the last time this season.
Don't get me wrong my dealer had bend over backwards to help me. they came and got my boat and brought it back to me. They have serveral issues from sea doon't and getting help from them.
Well read some post about others having troubles and thought I give an update. Did some researching and found the name of the person incharge of public relations and e mailed and the her the entire post here about my boat and what everyone said. Marie-Josee Gaulin Executive Representative Marie-Josee.Gaulin@brp.com She called me and we talked about this issues and at first it was take it to the dealer over and over. Which just pi*sed me off so i just keep repeating to her the same problems and wanted to know how the dealer was to fix them when the dealer told me they had problems getting help from you? And just didn't let up until she told me she would call the person that was incharge of quailty control and have them call me dealer.
And the next day I got and email from the owner of the dealership that this guy had called him and this is the guy we wanted on our side to get this boat fixed. I still have the boat hoping to get out this coming weekend for the last time this season.
Don't get me wrong my dealer had bend over backwards to help me. they came and got my boat and brought it back to me. They have serveral issues from sea doon't and getting help from them.
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Someone see's it as I do!....
So, I see there is more than one person in this world that sees it exactly as I do. I have printed in the forum before, how I remember as a kid, you could pull into the gas station to get gas and the mechanic (remember, they had the two garages attached to the main building of the gas station) would tell you he smelled gas or something. Asked if you'd like to pull it into the garage. He'd open the hood and tell you the fuel line was leaking. He'd put a new clamp on it or just repair the one that was there.
Then, you being happy he helped you, so that your car didn't' catch on fire, would ask him what you owed him. A lot ( and I mean a lot) of the time, they just said, "awe, it wasn't nothing, don't worry about it. Just come on back if you got a problem!". So, with that respect and honesty, if you had a problem, like needing a new thermostat for your cooling system, you took it to him. And he did a good job because he knew his reputation was on the line. And he didn't charge you 1.2 million dollars either.
Well, like kwiktsi has pointed out, dealerships or anyone in customer service could care less about it. They are your best friend and so nice, you'd think they'd lick the dirt off your shoes, till you give them the money. That's the end of their customer relations with you!..........your nothing now. They could care less.:rant:
As with TVZ, he's learning the same thing. You spend $40K for a boat and expect it to be "top of the line", only to find that simple things, like a square cut carpet or tightened hinges on a glove box aren't correctly installed. The pride in craftsmanship is going right out the door in America and there is nothing you can do......
Remember going to Burger King back in the 70's? Or any other fast food place for that matter. The only people that worked there were the teenie boppers from high school, looking to make a little spending money. They were excited to be working. Came to the register and said with a smile, "Hi, welcome to Burger King, may I take your order" .........and wait there patiently till you decided what you wanted (they didn't have the combo meals back then). Then, you ordered and she was happy, bouncing around all perky to get your order together. Then, asking you if you needed anything else!....and you remember, you could see lettuce and tomato around the edges, as if someone really made a hamburger!
Now, you go there, you have to wait for the career burger flipper to get off the cell phone, they dilly around, like as if you aren't even standing there! I always use my best patience in waiting for them to come to me, but there was one instance where I finally said, "look lady, the floor can wait. I've been here at this counter for 5 minutes and you haven't even looked over at me!". Then there was the, "oh, I'm sorry, I didn't see you standing there". Oh, like this little area is 2000 sf of space and you just didn't happen to see me. Then, her cell phone rang. You get your burger and all you see is bread and meat. Take off the top and there is like a 2" square piece of lettuce, a pickle and a tomatoe just slapped on it. It's no longer a nice hamburger piled high with the garden. It's a burger that fits the minimum requirements of having the condiments on it that they advertised. One day, when I was asked for my order, I told the lady I wanted the #1 combo. And I wanted my burger to look just like the one in the picture over the menu board........she laughed.
Customer service? What's that?........it doesn't exist anymore!:rant:
Sorry TVZ, I jacked your thread. But quality in craftsmanship and service, after paying these exorbitant prices for the minimal amount of service just heats my blood to boiling point.:cheers:
So, I see there is more than one person in this world that sees it exactly as I do. I have printed in the forum before, how I remember as a kid, you could pull into the gas station to get gas and the mechanic (remember, they had the two garages attached to the main building of the gas station) would tell you he smelled gas or something. Asked if you'd like to pull it into the garage. He'd open the hood and tell you the fuel line was leaking. He'd put a new clamp on it or just repair the one that was there.
Then, you being happy he helped you, so that your car didn't' catch on fire, would ask him what you owed him. A lot ( and I mean a lot) of the time, they just said, "awe, it wasn't nothing, don't worry about it. Just come on back if you got a problem!". So, with that respect and honesty, if you had a problem, like needing a new thermostat for your cooling system, you took it to him. And he did a good job because he knew his reputation was on the line. And he didn't charge you 1.2 million dollars either.
Well, like kwiktsi has pointed out, dealerships or anyone in customer service could care less about it. They are your best friend and so nice, you'd think they'd lick the dirt off your shoes, till you give them the money. That's the end of their customer relations with you!..........your nothing now. They could care less.:rant:
As with TVZ, he's learning the same thing. You spend $40K for a boat and expect it to be "top of the line", only to find that simple things, like a square cut carpet or tightened hinges on a glove box aren't correctly installed. The pride in craftsmanship is going right out the door in America and there is nothing you can do......
Remember going to Burger King back in the 70's? Or any other fast food place for that matter. The only people that worked there were the teenie boppers from high school, looking to make a little spending money. They were excited to be working. Came to the register and said with a smile, "Hi, welcome to Burger King, may I take your order" .........and wait there patiently till you decided what you wanted (they didn't have the combo meals back then). Then, you ordered and she was happy, bouncing around all perky to get your order together. Then, asking you if you needed anything else!....and you remember, you could see lettuce and tomato around the edges, as if someone really made a hamburger!
Now, you go there, you have to wait for the career burger flipper to get off the cell phone, they dilly around, like as if you aren't even standing there! I always use my best patience in waiting for them to come to me, but there was one instance where I finally said, "look lady, the floor can wait. I've been here at this counter for 5 minutes and you haven't even looked over at me!". Then there was the, "oh, I'm sorry, I didn't see you standing there". Oh, like this little area is 2000 sf of space and you just didn't happen to see me. Then, her cell phone rang. You get your burger and all you see is bread and meat. Take off the top and there is like a 2" square piece of lettuce, a pickle and a tomatoe just slapped on it. It's no longer a nice hamburger piled high with the garden. It's a burger that fits the minimum requirements of having the condiments on it that they advertised. One day, when I was asked for my order, I told the lady I wanted the #1 combo. And I wanted my burger to look just like the one in the picture over the menu board........she laughed.
Customer service? What's that?........it doesn't exist anymore!:rant:
Sorry TVZ, I jacked your thread. But quality in craftsmanship and service, after paying these exorbitant prices for the minimal amount of service just heats my blood to boiling point.:cheers:
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TVZ1965
New Member
Hey don't worry about it being my post. I got a better one though. My stepmother broke her leg, They could not fine a wheelchair after driving from IN to FL they stop in Lexington at a hospital to ask if someone knew who might sell them, The gentleman did know so he turn to a nurse and she said "maybe he needs to F_ _King learn to read and get a phone book" I won't relay what my Dad told her.
Customer service has gone out the window. although the company I work for gives life time phone support.
Customer service has gone out the window. although the company I work for gives life time phone support.
Service!.......
Now, look at places like the forum. You have people like us, wanting to come together for a mutual reason. We love our Seadoo's and we're not going to pay those jack*s*es a penny more than they are worth to fix them.
That's why people like me and Karl (now, nswillin) have found helping others out in the forum, a hobby. We aren't paid for our services. We may hold a position, but like nswillin, we are people who are noticed by the staff that are here, because we care................:cheers:
Now, look at places like the forum. You have people like us, wanting to come together for a mutual reason. We love our Seadoo's and we're not going to pay those jack*s*es a penny more than they are worth to fix them.
That's why people like me and Karl (now, nswillin) have found helping others out in the forum, a hobby. We aren't paid for our services. We may hold a position, but like nswillin, we are people who are noticed by the staff that are here, because we care................:cheers:
TVZ1965
New Member
Its Back at the Dealer
Hey Guys wanted to catch everybody up. It went back to the Dealer this morning . Good thing is they came and got it (THERE A 100 MILES AWAY). So there are to fix the glove box which completely fell off. And the some other things on it. the dealer told me that he has been in contact with the head of technical services and that this guy wanted to be informed on what they found.
You guys think with all the trouble I've had with it that it would be to much to ask Sea Doo not the dealer they been OK to put a Sea Doo cover on it for the hassles?
Also whats the difference in the new motors 215 to 255 is it just a better tunning? Or is it something else?
Wish it was summer time again.
Thanks to everyone its great to be able to share our experiences
Hey Guys wanted to catch everybody up. It went back to the Dealer this morning . Good thing is they came and got it (THERE A 100 MILES AWAY). So there are to fix the glove box which completely fell off. And the some other things on it. the dealer told me that he has been in contact with the head of technical services and that this guy wanted to be informed on what they found.
You guys think with all the trouble I've had with it that it would be to much to ask Sea Doo not the dealer they been OK to put a Sea Doo cover on it for the hassles?
Also whats the difference in the new motors 215 to 255 is it just a better tunning? Or is it something else?
Wish it was summer time again.
Thanks to everyone its great to be able to share our experiences
After having numerous problems with Kraftmaid cabinets (wrong pieces, incorret sizes, etc, etc, etc...) I ordered through Lowes.... that held me up from finishing my kitchen for almost 3 months... after going up the chain all the way to the district manager.. I got them to compensate me $5000 cash... the original cabinets cost $11,000... took me 20-30 emails, and seriously 20-30 hours on the phone with various people starting at the local store.. but if you get screwed, or feel you got a raw deal from a larger company, there ARE things you can do. Just go up the chain, and keep going, and keep good records of who you spoke with and what they said.. eventually you will get so high up, they just want you to stop, and they will pretty much give you what you were asking for.. I started at $8000, and ended up with $5000. I think throwing in a cover should be super easy to work out, in addition to more "stuff". Just my .02 -- I hate getting screwed, especially when I spend what I consider to be a good amount of money.
The difference is the supercharger boost. I think the extra boost comes from a bigger SC blade and intercooler but don't qoute me on that.
I have read that people with boost gauges found a stock 215hp is 7 pounds and a stock 255hp is 10. Not sure what they are quouted on the spec sheet as having though.
Matt
Dans97challenger
New Member
You know it really is pathetic how bad customer service has become in this country. I just brought my boat to a mechanic I found on Craigslist.com to winterize my boat and fix anything that needed to be done. He wound up having to replace the impeller, wear ring, and found that the motor wasn't mounted correctly and reshimed the motor for me so it was sitting correctly and then winterized the boat, drained my gas and found 3 quarts of water in it and then put another 5 gallons of his own gas in it and only charged me $441 for everything including parts and labor. It is great that you can find people like him that will go out of their way to check over your boat and fix any necessary problems and not even charge you for it. Here is the total bill I got.
Winterize - $100
New Impeller - $180
Wear Ring - $48
Labor - $105
Jet Pump Oil - $8
For a total of $441.
He went out of his way to make sure my boat was back in perfect running order for next spring. It is those people that make me always want to go back to them for everything I want done on my boat, jetski, atv, dirtbike, etc.
He asked me if I felt a vibration in the boat when I was driving it and I said no I didn't feel it. He said it was small but I reshimmed the motor for you as it wasn't mounted correctly. I almost died when I heard what he did for nothing for me!
Some people out there still believe in great customer service and it is those people I like finding to do my work.
Winterize - $100
New Impeller - $180
Wear Ring - $48
Labor - $105
Jet Pump Oil - $8
For a total of $441.
He went out of his way to make sure my boat was back in perfect running order for next spring. It is those people that make me always want to go back to them for everything I want done on my boat, jetski, atv, dirtbike, etc.
He asked me if I felt a vibration in the boat when I was driving it and I said no I didn't feel it. He said it was small but I reshimmed the motor for you as it wasn't mounted correctly. I almost died when I heard what he did for nothing for me!
Some people out there still believe in great customer service and it is those people I like finding to do my work.
Dan, I'm so glad you were able to find a good mechanic in the area!
I've been so turned off to it here that I've stopped getting all my vehicles worked on by any dealer/mechanic/anything...
I'm moving to the boston/nashua area next july/august, I'll try to remember to ask you who the guy is if its not too far a drive from where I store the boat
To the OP: how much time have you been without the boat this year, and how much time/fuel/etc have you spent bringing the thing back to them? If I were you I'd start a dialog with one of the mechanics at your dealership, see if they think there's any possibility of getting anything from Seadoo corporate... unfortunately the economy's kind of in a dump right now, and BRP primarily makes toys that people don't buy if they don't have extra cash laying around (nobody drives a Jetski to work...). So they're probably hurting as much as any other company right now so they might be less willing to give a handout.
At the same time, they might realize the importance of customer happiness and word of mouth, especially in trying times.
I've been so turned off to it here that I've stopped getting all my vehicles worked on by any dealer/mechanic/anything...
I'm moving to the boston/nashua area next july/august, I'll try to remember to ask you who the guy is if its not too far a drive from where I store the boat
To the OP: how much time have you been without the boat this year, and how much time/fuel/etc have you spent bringing the thing back to them? If I were you I'd start a dialog with one of the mechanics at your dealership, see if they think there's any possibility of getting anything from Seadoo corporate... unfortunately the economy's kind of in a dump right now, and BRP primarily makes toys that people don't buy if they don't have extra cash laying around (nobody drives a Jetski to work...). So they're probably hurting as much as any other company right now so they might be less willing to give a handout.
At the same time, they might realize the importance of customer happiness and word of mouth, especially in trying times.
Dans97challenger
New Member
Yeah if you are moving here I can definitely give you his name for sure. He has been nothing short of excellent so far. Even if you have to drive an hour it is worth it to have someone good working on your boat. Not only that he was a certified Seadoo Mechanic for 10yrs then decided to go on his own.
Keep us updated on your progress. Remember to have fun on your trial run...:rofl:
Karl
Karl
TVZ1965
New Member
Not Happy
Well guys as you seen on the last post I got BRP to give me a cover, which was a nice gesture for the headaches i've had. So when the dealer dropped it off I only had time to come and lock it up had to get back to work. So yester day I took the cover off to see that they had fixed all the issues. Look at the pics now the #1 issues was that the glove box cover had come loose the rivets came off. So i look in the cove box and there are metal shavings all over and the radio is not back it place, look under neith and the no support screws hoding the radio in, more metal shavings pieces of rivets. And on top of that the cover doesn't shut and theres scratches. More scratches where the took the tray out above the engines to winterize it. So I put the battery back in to check the gas and the light as the two rear ones in the cup holders and just what they still don't work. So now i'm not happy and I go to hook it up and put it in the car port I the wire plug is a five plug for the trailer brakes and the plug has drug the ground to the point that at the plug bare wire are show and the chains are wored down to half their sizes.
The first poblems I had were with Sea Doo and now these issues are with the Dealer.
Well guys as you seen on the last post I got BRP to give me a cover, which was a nice gesture for the headaches i've had. So when the dealer dropped it off I only had time to come and lock it up had to get back to work. So yester day I took the cover off to see that they had fixed all the issues. Look at the pics now the #1 issues was that the glove box cover had come loose the rivets came off. So i look in the cove box and there are metal shavings all over and the radio is not back it place, look under neith and the no support screws hoding the radio in, more metal shavings pieces of rivets. And on top of that the cover doesn't shut and theres scratches. More scratches where the took the tray out above the engines to winterize it. So I put the battery back in to check the gas and the light as the two rear ones in the cup holders and just what they still don't work. So now i'm not happy and I go to hook it up and put it in the car port I the wire plug is a five plug for the trailer brakes and the plug has drug the ground to the point that at the plug bare wire are show and the chains are wored down to half their sizes.
The first poblems I had were with Sea Doo and now these issues are with the Dealer.
Attachments
That has got to be the worst representation of a seadoo dealer I have ever seen! There is no way I would accept delivery of the boat like that... I feel your pain with this type of repair work! I think you need to talk to the owner of the seadoo dealership and show him the shabby work and demand that they supply you the quality work you deserve. There is no excuse for this type of workmanship. I believe that BRP direct should see the pictures too. If it was me I wouldn't even consider taking it off the dealers lot till it was done correctly. This type of work is not at all acceptable.
Keep us posted on the response from the dealer...
Karl
Keep us posted on the response from the dealer...
Karl
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