08 230 wake

[TVZ1965]

New to this site. Just want to tell my first experience with a seadoo boat.
Just bought a 2008 230 wake and got it into the wake but didn't make it hur the no wake zone before it overheated. The next day (sunday) me and a friend went thur the boat and found all the hose clamps on the exhaust and the closed loop cooling systems were loose and leaking fuild. Got new antifreeze in it and tighten everthing. On the water again and sprang another leak. It back at the dealer now and they tell me that tighten those clamps is not part of the prep work???????
When it was running it was great. Love the take off.
traded in a 93 Baja 180 islander with a 4.3 liter v6.

 

[seadoosnipe]

Screwed by dealer!.........

Tightening any hoses IS part of the prep work.........this is where I get so pis*ed off, when I see people, who spend over $10,000 bucks for a boat and a dealer say something like, "oh, that's not included int he package".!.......Would you buy a new car with loose lugs, or a radiator hose that wasn't tightened and blow your anti-freeze from the engine, just to hear the dealer say, that's not part of the prep work?

You paid for the boat!.........all you should have to do to a brand new boat is, put the gas in it and DRIVE IT!...........period. It's not your job to work on the first part of that boat. WHen I first read that you found some hoses loose and tightened them, I was like "it's brand new, under warranty, take it back!"

This dealer got your money. You deserve to be treated with respect as a customer.............you should not do any work on that boat because if something messes up and you have to take it back for warranty work, and they see something with a seal broken, that you were not suppose to work with, then they will void your warranty............this makes me so angry to hear of these types of experiences from people like you, who pay this kind of money, to be treated this way.........I don't care if my cigarrette lighter doesn't work, I'm taking it back and there going to fix it. I'm not paying them ONE RED CENT!...............

Your other option to that kind of dealer "blame", that what your problem was, did not include the prep work to put the boat in the water, is best sent to the Seadoo corporation as a complaint to the manafacturer. They, themselves will be in touch with that dealer.........:rant:

Please, this is a 2008, brand new boat. DO NOT do anything to that boat but put gas in it and obey the break in procedures. If the dealer wants to give you crap as to where there responsibility stops, write Seadoo direct www.sea-doo.com and send email to their "contacts" list and if the results are slow, pay the $50 bucks for a consultation fee from a lawyer because you are not getting the service you paid for..........!

Sorry for the long post, but when I see people like you, who spend the thousands of dollars that these boats cost, your experience should be nothing less than perfect................oh, in case you havn't noticed, this does get under my skin!....And under it very deeply. That's why I'm here. To help people from getting cheated in a $90 dollar and hour labor charge to fix a $5 dollar part. Your treatment in purchasing this boat is from one of those dealers that, I myself, would have the pleasure of visiting myself and telling them like it is..........

Louis.........aka seadoosnipe

One more thing.........if you drive this boat and a hose or oil line or any other part falls off, leave it off...........blow up the engine, then take it back...........tell them, you want a new motor because they failed to ensure that all the hoses and bolts were not inspected by a certified mechanic.

I'm sorry again..........but this post has really made me HOT!.........

UPDATE:.....I just wanted to add, I took it upon myself to contact BRP about your situation. The gentleman I spoke with, says that all these new craft are shipped with all the liquids (oil and antifreeze) and that the cooling systems and all connections are tightened from the factory. If you should have a problem with any of these, it should go back to the dealer and they are responsible to make the repairs, at their expense.
The only thing that may cause you to loose this option, is when you purchased it, you took the craft to a place like ParkerYamaha and had the performance package, such as a Riva III kit, added on.

This type of customer service in your new purchase has really hit my "mean streak" nerve, that I have spent over an hour investigating it through the Sea-Doo website and by actually calling and talking to a representative. He has also said to me, that if you have problems with this new boat and that dealer is less than professional in the repairs, to please call his number and when you get the automated serivce, choose the selection for warranty issues...........Their number is 1-715-848-4957. The next time you post in the forum, I want to hear that your problems have been resolved to your satisfaction and you didn't spend another DIME on it.................

 

[TVZ1965]

08 Seadoo 230 wake major problems

I just bought a 230 wake overheated first time in the water, most of the hose clamps on the both motors where finger tight??????? plus alot of other things.
Just got off the phone with the dealer and they tell me that this is the 3rd boat that they have had issues with in the last couple weeks and that they are have trouble get seadoo to do anything about it.
so if your looking at a new one I would go over everything before I put in the water!!!!!!
they could just be givin me a excuss?????
:rant:

 

[scary]

Its a brand new boat tell them to fix it or replace it

 

[Davo070]

Wtf?

You would think that the dealer has some sort of responsibility to check things over once delivery has taken place, just like a car dealer, seems just shoddy dealer to me, obviously dont have a great deal of pride, as if it were my company name on the line I would be making sure things were tip-top before they left the showroom.

 

[TVZ1965]

Yea my thoughts too. We'll see what they have to say tommorrow If they get it done. I won't bad mouth them just yet! But I want my boat back.
:banghead:

 

[seadoosnipe]

PM sent........

I've sent you a PM.......look up on the top right of your screen.....you'll see it. Please keep me informed of this situation. IT's my time and I'm just looking for a reason to be piss*d off about somthing.........give it to me. I'll drive this horse and carriage.................:cheers:

 

[xrider]

dealer is probably lying to you. Im having problems with my front storage compartment on my new RXTX and this is second time it was in there for same problem. I asked why the seadoo hasnt put a more reliable strut to hold the storage and they have no idea. Its a really stupid design, this ski gets bounced around a lot so stuff needs to be tight and not loose.
like snipe said, lawyer up and you'll see how fast things get done.

 

[TVZ1965]

Thanks Guys

Thanks guys for the advice, I will be talking to the de3aler today to make sure that its getting done nd that I get it back before the weeks over.
I guess that I screwed up by going to a dealer that wasn't close, but I get better responce from them on buying. My local dealer hasn't even called me back after he called and said that he found one but didn't know the price but would get back to me (two weeks ago). so I drove about a 100 miles away to get this boat and now to take it back ever time is like a couple hundred dollors in gas. Not this time though I made them come get it and the are too bring it back. we'll see
Thanks for the call to seadoo and I called them when this happen and all she would do is take my problem and give me a # and said call the dealer, I ask to speak to a supervisor and she said that there was not one and that i needed to call the dealer. I will keep everbody informed on this.

Tony:boxing_smiley:

 

[gerapau]

Before putting my 2008 speedster 150 155hp in the water the first time I went over everything and found that all of the hoses hooked to my exhaust were also finger tight. I guess my dealer never checked them over either. Anyway, I tightened them up and have never had a leak.

I have no idea what is involved in preping a boat for delivery but was in the car industry for a while and I can tell you that the prep work involved in preparing a car for delivery to a client does not involve checking every hose and clamp to see if it is tight. As a dealer you have to assume that the manufacturer did their job right before delivering the car/boat to the you (the dealer) and tightened everything to spec. Now if a number of cars came in that had a certain part that was not correctly tightened then we would make checking that part part of the dealer prep but otherwise we wouldn't.

Hell, if we had to check everything it would take forever. I mean why stop at hoses and clamps. We would have to check every nut, screw and bolt to make sure they are tightened to spec.

Now in this case I agree that the owner shouldn't have to do anything themselves (just makes sense with a brand new boat). I don't think the dealer is at fault though. From what the original poster said I don't think that the dealer is trying not to have to fix the boat. They just said that checking the hoses isn't part of the dealer prep work and I bet you will find that that is the case at most dealers. If, however, this is the 10th boat that they have had come back because of loose hoses then shame on them and yes, they should have checked them before giving the boat to the customer.

 

[TVZ1965]

Just go off the phone with the dealer and its coming back in the morning?????
He was willing to do nothing for the trouble. He did ask that I em ail him the problem with customer service and that he would forward it on to the sales rep and that the havebe told that they Sea doo are aware of issue coming out of the IL plant were these are made and are working on it?
So unless things change this will be my only Sea doo purchase ever.:cuss:

 

[vilord]

So did they fix the problem and are they delivering the boat back to you lake-ready?
I'd think they should top up your gas tank at least for the trouble, maybe throw in some sea-doo beach towels or something...

But the main thing is will it be complete and ready to go.

Also, to the poster who says it isn't the dealer's fault, I'd have to say that the following statement should be enough to put the blame on the dealer:

"this is the 3rd boat that they have had issues with in the last couple weeks"

Don't give up on Sea-Doo yet... As soon as you get it back and onto the water, and can actually USE it, you'll be glad you bought it.

 

[gerapau]

I'd think they should top up your gas tank at least for the trouble, maybe throw in some sea-doo beach towels or something...

Again, this is simply a warranty issue. Why should the dealer be expected to provide more than a fix? Sure, it would be a good will gesture, and may keep a client happy, but they shouldn't be expected to do more than fix it.

And in this case they are doing something extra, they are picking up the boat and dropping it off (something that costs $200 in gas plus an employee's time plus wear and tear on their vehicle for what turns out to be 2 200 mile return trips - 400 miles total). This isn't something that they are required to do. The Sea-Doo warranty doesn't state that the dealer will pick up and deliver any boat that needs warranty work.

I own a BMW for a car. I have had it in to the dealer 2 or 3 times over the last few years for warranty work. The dealer hasn't filled my gas tank or provided me with a BMW towel during any of my visits. Not sure why a Sea-Doo dealer should be expected to do it.

Also, to the poster who says it isn't the dealer's fault, I'd have to say that the following statement should be enough to put the blame on the dealer:

"this is the 3rd boat that they have had issues with in the last couple weeks"

What kind of issues???? This doesn't say 3rd boat with the same issue! As I said, if this was a known issue (loose hose clamps) when the dealer prep'd the boat then the dealer should have checked the hoses before delivering the boat. If it is a known issue then Sea-Doo should issue a service bullitin telling dealers to check them during the prep.

But, if there haven't been any others with the same problem at that dealer, and there is no special service bullitin from Sea-Doo then once again I don't think the dealer is at fault. The clamps should be delivered from Sea-Doo installed and tightened correctly.

Now, I do not know the dealer in question. I don't even know where the original poster lives. But I do think that we have to be reasonable here. I have no idea what boat dealer prep includes but if it isn't normal for dealer prep to include checking all clamps then this dealer shouldn't be held responsible for this - Sea-Doo should. There are a large number of issues that could be prevented if dealer prep included checking and re-torquing all nuts, bolts, clamps, cables, etc... on these boats. I just don't think that we all want to start paying for that kind of service.

 

[vilord]

You are probably right that the drive alone should be considered good service. Also right that the dealer didn't say that all three of those boats came back with loose clamps...

But I have to say that considering that a boat is a luxury item, and as far as I know outside of florida there isn't much volume in boat sales, I would think that a dealer would want to go out of their way to impress a customer into becoming a) a repeat customer, and b) a good reference.

Especially one of Seadoo's most expensive wake boats, if this guy goes out and someone else is impressed and asks him about it, as a dealer i'd want him to say "This boat is awesome I love it, go to xyz dealer, they really hooked me up... the factory messed up and the dealer went out if his way to make it right"

A reference like "The boat is cool but it crapped out first time i had it out don't go to xyz dealer for anything!" doesn't do much for business.

*Edit* And I wasn't suggesting that any of these things should be expected. I just think it would be a nice thing to do for someone who just dropped a lot of money on a luxury boat in a slow economy

 

[vilord]

last thing. If I bought a brand new BMW M5, and on the drive home on the highway the radiator hoses blew off and the engine overheated, I would be EXPECTING quite a bit from the dealer. Definately more than "well that happened on a few of them this week".
In fact I'd probably take advantage of the 3 day return policy and I'd go buy a Mercedes.

 

[gerapau]

last thing. If I bought a brand new BMW M5, and on the drive home on the highway the radiator hoses blew off and the engine overheated, I would be EXPECTING quite a bit from the dealer. Definately more than "well that happened on a few of them this week".
In fact I'd probably take advantage of the 3 day return policy and I'd go buy a Mercedes.

Problem is that you and I really have no idea what was said between the owner and the dealer. That said, as I mentioned, $200 in gas plus salary for someone and wear and tear on a truck for 400 miles is probably worth in the range of $400. The original poster says that the dealer was will to do nothing for the trouble but to me this is something. This is $400 that the dealer did not have to spend but was willing to do it to keep a customer happy (now I have no idea if the dealer will get re-imbursed for this from Sea-Doo). This is probably more than you would get from that hypothetical BMW dealership!

 

[seadoosnipe]

Gerapau.......

I see your in Ottawa........so, I'd think the laws are a bit different here, than there. I bought a new ford truck, that got scratched when it was on the lot, after I purchased it. Paid $14,000 for it. I told them I bought the truck, no longer had a car and had to go to work. I thought I would have to contact a lawyer for breach of contract.
They gave me a nice new truck to drive for the week that my truck was in for repair. The other thing annoyed me, it was "brand new"...no, with the scratch, it's not new anylonger. In one day, I had a truck, that was no longer new. It had body work.

Well, his Sea-doo is the same. He paid a lot more for that boat than my truck, I feel pretty sure. He also signed a contract. The dealer is responsible for this boats readiness, we supply the purchase, tax and license. Then, we should have a boat, ready for the water. If it runs hot, then it is not a "new" boat. It is a boat that has now run "defective".

If it were me, I"d have called the ones I had the boat financed through, told them that I bought a brand new boat for $20,000 dollars, through their finance company and 30 minutes on the water, it ran hot. To bad the motor didn't burn up, they'd have been replacing it. Then, I'd have told the finance company, I"m not making one payment on that boat, till you get the dealer to give me, exactly what they said I was going to get, in writing, when I signed the contract. Then, the finance company will get involved asking why the customer is un-happy. Most dealerships in the south, use the same finance institutioin and customer happiness is what builds their reputation.

We also have a "lemon law" and a better business bureau that will take action on complaints like this.

If you went and bought a brand new BMW and they left the oil plug loose and you drove it to visit a relative, oh say, 400 miles away and that plug vibrated out and burned up the engine. Are you going to call them and say hey, the engine burned up because you guys left the oil plug loose, but dont' worry about it, I"m going to pay the guy $1000 dollars to tow it back to you. Oh, and if you like, I'll kick in the $8000 dollars to get a new engine. I know you didn't do it on purpose, so don't' worry about it, I'll pay for it.........

There are certain ethical guidlines that were violated here between customer and dealer, that just simply make me sick. When your looking at the boat, that sales guy is the nicest man on the planet, telling you about all the goodies and telling you he'll throw in a cover etc.....but as soon as he has your money, .............you no longer matter!......he's talking to the next joe, looking for his commision check!............:rant:

 

[gerapau]

The difference between your truck and this boat is that yours was damaged and his is not. As long as his sensors were working correctly then the computer should not have let the boat overheat to the point that it was damaged. If it is damaged then that is a different story. I doubt in this case that it was.

While the dealer is responsible for preparing the boat I doubt highly that they are legally responsible to check everything on the boat prior to delivery. Also, I doubt that you would really have wanted to have the motor burn up. Then the dealer would more then likely be within his legal rights to just replace the motor. In this case the fix probably involves tightening a few clamps and topping up the coolant. Not a big deal.

As far as lemon laws and the such are concerned, those do not apply to this. This person simply had an issue with his boat that should, and probably will, be taken care of under warranty. The dealer showed a good-will gesture by taking the time and money to go and get the boat a hundred miles away and then return it once fixed. It also sounds like they expidited the repairs so he could have his boat back quickly. In my eyes that is over and above what was required of them (but probably appropriate given the boat was so new).

Unless you know more about this then what has been said in this thread I can not understand where you are comming from. There were no ethical guidelines that were broken. The dealer hasn't ignored the owner. They simply said that checking the hoses is not part of their prep work (at least they were honest about it). That is it. They didn't say that they would not fix it. In fact, it sounds like quite the opposite. It sounds like they fixed it as quickly as they could.

Seadoosnipe, what would you expect of the dealer in this case?????

Anyway, all I am saying here is that, in my eyes, the fact that the hoses were not clamped tightly enough is not the dealer's fault. It was Sea-Doo's fault.

 

[sporsterjoel]

Did you get the boat back today, how did you make out???? Be neat to see what the dealer does, most would stand behind the products they sell. A dealer near me gave a brand new boat to the couple down the street from me cause they blow one of there engines in there brand new yamaha boat cause of seaweed think they keeped reving it or something, dealer told them that the new jet boats dont have problems with weeds:lols: I hate the dealer that they got it from but gotta respect them for giving them another boat...

 

[TVZ1965]

Got IT

Hey guys got the boat back Sat about noon. Which was great the guy that drop it of was just a drive. He gave me the work orders of all they did, which I had already done they just check my work no replacement (hose clamps).
After checking the paperwork out and looking over the boat now found grease on the carpet, shoe prints (grease) on the back deck, Scratch on the back deck too. And of course they water tested and it can back on E I know it went to them with about a 1/8 to a 1/4 tank.
As the one gentlemen has expressed I guess i should paid for this gas as they spent $400 in gas to pick it up and delievery and yes they have already contacted Sea Doo and they have confirmed that they are aware of these issues coming out of the IL plant. So I'm sure they will back charge Sea Doo for this (they will just add hours parts or something to get their money back).
The boat didn't even have a manual so I ask for one and got a printed copy and a note saying they ordered one. And it came backwith out the tie downs for the back of the boat.
I asked about the 10hr service and what it cost and he told me 200 to 250 and I told him that I would not be bring it up to him casue of the distance and he to me that he would bad mouth any dealer just to take it to JetTech a local jet ski mechanic????
So spend the day at the lake and got about 3 more hours total on it and I know only brief moments of full throttle and tring to be good with this but we all want to know "what it will do" runs around 7800 rpms but only got 42mph out of it and it was fairly calm?
Don't get me wrong I love this boa so far but I'm telling you the fit and finish on this boat sucks. And I also agree that the dealer has be will to fix the problems but not to enthusiatic about it and I have to call him about entire thing he has not call me once. Asked him about Sea Doo doing anything about my issues and the fact that customer service at sea doo does nothing but take my complaint and give me a number and told me to take it to a dealer and he want me to send him a email about so I copied this blog and sent it t him and he is meeting with the sea doo person in charge of tech support and customer service in sept and would give it to him.
sorry to go on so long.:rant:

 

[vilord]

Well to focus back on the boat itself, you have it back, it runs, it doesn't leak, and you were able to use it. Good!

As for the speed, were you running with the ballast tank full or empty, and how many on board/approximate weight?

 

[TVZ1965]

speed

Me (175lbs) and two kids under 11yrs. No gear no cooler etc and the tanks were empty (never been filled yet)

 

[vilord]

From this site

But the boat’s performance doesn’t suffer as a result of being a people mover. In our test in relatively calm conditions on Florida’s Tampa Bay, our prototype 230 Wake with base power, twin Rotax 155 hp three-cylinder four-strokes (totaling 310 hp), reached a top speed of 44.3 mph. If you want more, choose the 430-horse option (a $4000 upcharge), which pumps up the 1494 cc Rotaxes with superchargers and intercoolers. This package reportedly delivers speeds in the mid to upper 50s.

Did the dealer tell you it'd go faster than that?

 

[gerapau]

Also, were you using the speed indicated on the speedometer on the boat? If so you might want to check it again with a gps because the speed indicated on the boat is not very reliable.

 

[whr2next]

Just out of curiosity! Did you buy the boat from a dealer in Marietta, Ga?