Went to Dealership for 10 hour break in inspection 2011 Seadoo Speedster 150

[cheappc]

Well one of the last times I went out on my boat the "Maintenance Required" came out on the digital display. That was the day that a small branch got caught in the impeller, I was able to remove the branch and all was well and the boat worked flawlessly.

I decided to go ahead and do my 10 hour inspection, oil/filter spark plug change, they are charging me $274 for the service. I know it's a little steep but since I do want to have everything documented just in case I have any warranty issues I have everything in writing and I did everything correct on my part.

One thing upsetted me though, when I was dropping off my boat, the service advisor pushed and pulled the forward/reverse throttle rather harsh, I was like "wo slow down cowboy, that's how I broke my last reverse cable on my previous boat, a 1995 seadoo sportster, and breaking that cable on the water isn't any fun".

I was planning to document on the paperwork work what the service advisor did?

They also stated that the wear ring has some grooves on it, and that i may need to change it and the impeller, for like $600, what do you guys think?

 

[Dr Honda]

..........................
One thing upsetted me though, when I was dropping off my boat, the service advisor pushed and pulled the forward/reverse throttle rather harsh, I was like "wo slow down cowboy, that's how I broke my last reverse cable on my previous boat, a 1995 seadoo sportster, and breaking that cable on the water isn't any fun".

That's why I don't let other people work on my crap. When the retard in the back breaks something... they will act like they don't know what you're talking about, when you say "Hey... that wasn't broke when I came here!!!"

I was planning to document on the paperwork work what the service advisor did?

Won't do any good, unless it breaks the first time out.

They also stated that the wear ring has some grooves on it, and that i may need to change it and the impeller, for like $600, what do you guys think?

I think they are idiots, and they want to find out if they can bend you over for crap you don't need. Unless you are having cavatation issues... why replace it??? The ring is sacrificial... and it's SUPPOSED to have gouges in it. That means it's doing it's job. AND... a branch isn't going to damage your impeller that bad. Lastly... it's not warranty, and the ring is only $50 and an hour of your time.

 

[Coastiejoe]

I took mine in at the 10 hours as well..

Let them do the oil and what not..

I don't like it when my toys are not within my sight.... NEVER went back again as I trust myself,,,,

 

[cheappc]

Thanks, it sucks when someone is writing up your paper work, mess with the boat, and they don't even have one, or don't know the damage they can do, it's like he was playing with all the buttons and so forth??..

I was in contact with the VP of the dealership before I took it in, she treated me like royalty, we have been emailing each other back and forth, she has been very kind and professional, and the service advisor is a new kid working there. Feel bad for him, but I didn't want to mention it until my boat was ready to be picked up.

I will email her what happened and I'm going to document what he did on the final paper work, I know I sound like an @$$hole, but I have to be, this stuff isn't cheap.

Thanks Doc, and everyone else for their input.

 

[Dr Honda]

If you already have a relationship with some one in the dealership... then mention it. Don't go in accusing anyone of anything. Basically say... the service writer wasn't very professional, and was being a little rough with the buttons and controls.

You never know... it could be the owners kid, and they may take offence to the wrong words. (always think of the politics)

 

[cheappc]

Well, I just got back from the dealership, and they were awesome!

The total out the door price was $248.00, and they went above and beyond their call of duty! They detailed my boat, I was so surprised and shocked, they totally threw me off.

When I went out to inspect my boat, it was like a new boat, they fixed the seat problem, they installed a new radio cover, they even cleaned up the dirt on the step/seat down platform in the back. I was totally in shock. They cleaned the interior and they even cleaned up the seats and removed the dirt that I thought would take me a long time to get out.

I was overwhelmed by their attention to detail, of course I hope that continues when I try it this weekend! very happy!

There was a also a recall done on my boat under warranty, which they took care of. Also, I smell like a new boat? what gives? lol.. I really feel like I got a new boat? awesome!

 

[tmthunder]

Glad it turned out to be a good experience for you! I know when I got my boat back from the 10 hour service it was filthy!! It had sat outside for a week. Even with the covers on it was a mess. My toys don't stay outside..... If it is not in the water it is in the garage.

 

[Coastiejoe]

Well, I just got back from the dealership, and they were awesome!

The total out the door price was $248.00, and they went above and beyond their call of duty! They detailed my boat, I was so surprised and shocked, they totally threw me off.

When I went out to inspect my boat, it was like a new boat, they fixed the seat problem, they installed a new radio cover, they even cleaned up the dirt on the step/seat down platform in the back. I was totally in shock. They cleaned the interior and they even cleaned up the seats and removed the dirt that I thought would take me a long time to get out.

I was overwhelmed by their attention to detail, of course I hope that continues when I try it this weekend! very happy!

There was a also a recall done on my boat under warranty, which they took care of. Also, I smell like a new boat? what gives? lol.. I really feel like I got a new boat? awesome!

I'm very happy it went well for you.
If you find an honest and fair place to get service, you don't mind going back. Gee, what a concept, maybe they figured something out. Treat people nice and they will spend money with you. Hmmmm

 

[Coastiejoe]

Glad it turned out to be a good experience for you! I know when I got my boat back from the 10 hour service it was filthy!! It had sat outside for a week. Even with the covers on it was a mess. My toys don't stay outside..... If it is not in the water it is in the garage.

I am like you. My toys do not stay outside, always sin the garage under cover. Kind of anal about my stuff but in the end, well worth it. Generaly much less money spent on maintenance and repair and worth more when you go to sell them.

 

[cheappc]

Honestly,

I was and I am still kind of shocked. Im like what gives? Maybe they feel they made too much money on me when they sold me the boat? Did they break something in my boat so they want to make it up to me?

But I dont want to think negative at all. Maybe I got treated like royalty because since the day I purchased my boat (about a year ago), the VP of Customer Service called me directly and wanted to make sure everything went smooth with my purchase, and when I asked her about a $500 dollar rebate Sea Doo was supposed to send me.

(She finally figured out that the 500 rebate was applied to my purchase price), but she told me she wanted to offer me a whopping discount on my first Inspection/Oil service.. I had it on email with her so when my inspection came up I replied to her email and she went ahead and scheduled an appointment for me and had me out in 2 days! (usually takes 1 week a 1/2 to be finished).

Maybe the Service Manager knew that my appointment with the Service Department came all the way from the top. Maybe he went out of his way to tell his people to take care of my boat? And my initial problem with the Service Advisor was due to the fact that he didnt know my appointment was made through the VP of the dealership.. (oops).

It doesnt matter, the bottom line is that I feel they want to improve their customer service, I could tell in their Facebook Page, in their Yelp Page, and everywhere else, that they are truly going out of their way to improve their customer service. Wow, that's a blessing for all of us! They should treat everyone that comes through their dealership like the way they treated me. I went ahead and gave them 5 stars in Yelp, an awesome review on Facebook, I went out of my way to tell everyone how awesome they treated me..

Maybe thats worth thousands $$ more than $200 dollars!