to be pissed or not to be pissed....

[mattydipps]

okay guys bear with me because this could get long...but i need your opinions

march 7th i bought my ski.. paid 6300 cash for the ski with 7 hours, and a brand new trailer...

i took delivery of it a few days later after they supposidly (went through the whole ski).. the sales man told me they installed a new battery, cleaned it completely, filled it up with gas, and checked everything to make sure that it was sea worthy... i believe it was a bunch of BS because the same battery was inside the ski as when i looked at it.. there was all dirty on the hull... basically all they did was put it on my new trailer and take my money....

i got it home and it sat for a couple days.. went to start it and funny enough i had a low battery code and once it started i had a couple codes pop up... i called the sales man and he told me they were going to put a new battery on charge for me and to get it the next day.. so i did...

a week later i decided to take it out for the first time.... thats when the exhaust exit tube blowing off and it nearly sunk ordeal happened.. i called the sales guy and he told me "dont worry, dont worry.. get it to me ill take care of everything)... so i did i brought it to him two days later... he kept blowing me off and blowing me off and stalling on giving me any sort of information on it for 3 weeks....after getting a little snippy on the phone trying to find out whats going on with my ski he tells me its ready and to come get it at 330...

i get there and he begins to tell me that the main harness needs to be replaced but theyre going to order it and to bring it back in a week so they can install everything... i do... (exactly one week ago today) the sales guy tells me theyre going to work on it the next day and to call him on thursday... i try to and no answer... i give it a day and call him friday.. he answers and tells me saturday thay they were going to work on it... monday my buddy goes down and buys a new ski from him and he tells me theyre going to work on it today... again... they didnt even start it.. and its still in the same spot...

so i get kinda pissed and call the service manager.. who decides to tell me... he had no clue the ski was even there and they never even ordered the part for the ski.. he "heard from someone" that i traded that ski in and got a different one so it had no priority... also i was never given any clearance to take the ski home in the first place with a busted wiring harness..... (which i totally 100% agree with after hearing his side of the story... i wish my salesman had told me that part) he transfered me to the salesman and i gave him a little piece of my mind... you know the normal.. (i paid cash and youve had this thing longer then i have... blah blah blah... all that bs..) so now he promises me ill have it back by friday.. saturday the latest

technically ive "owned" the ski for nearly 2 months.. but its only been in my possession for 3 weeks at best..

am i orver reacting... or is this a little out of control ?

 

[JuanchoPWC]

I think you have the right to know what is going on with your purchase... After all, you spent a good amount of money for it... IMO, you should push them to get it ready the day they promised...

Now, on the other hand, you should tell them from the beginning about that battery... You wont lose anything by talking or expressing a concern...

I wish you good luck... And lts just hope for the best...

 

[Coastiejoe]

Sounds to me you have legit concerns.

I'd be giving them an ultimatum based on all that has happened and what the service manager told you.

 

[sselzer]

I would demand to speak to the owner of the dealership, and write a complaint to the BBB.COM. Maybe they will throw in some free services and goodies. I don't beleave the service manager didn't know, someone from the service department had to put the ski on the new trailer, i dought the salesman did it him self. Just my 2 cents.

 

[mattydipps]

I totally think the dealer is helping me but at the same time messing with me.. They've done so many things to the ski since it almost went down and haven't charged me a dime.. But the problem is getting a straight forward answer from my salesmen about the condiction of the ski... And getting it back in a decent time... I think it's completely wrong that its been there a week for something and its sat there in the same spot every day.. I understand they're not charging me for the work and are loosing money but there comes a time where you have to keep your customer happy IMHO

 

[smc0922]

Walk in there and demand your full purchase price back. Tell them about the battery and illustrate your case that they didn't do what they said they did and therefore haven't satisfied you, the customer. I'm not saying make a scene, I'm saying be firm and express your frustration. Demand a check and watch how fast they move.

 

[Spimothy Leary]

this story certainly discourages somebody like me who is actively shopping for a 4 stroke

 

[mattydipps]

this story certainly discourages somebody like me who is actively shopping for a 4 stroke

Don't let my iffy experience put a sour taste in your mouth.... I've never delt with a dealer before so I didn't know if this was how "normal" dealers are or if I was getting hosed haha

 

[hfgreg]

Care to share the name of the dealer you were working with?

 

[harryb]

Don't let my iffy experience put a sour taste in your mouth.... I've never delt with a dealer before so I didn't know if this was how "normal" dealers are or if I was getting hosed haha

I normally would not reply to this kind of post, but it sounds like you need a little legal help. If it were me I would be the "main attraction" in their showroom until I received some sort of satisfaction. I guess that's why they call them "stealerships"!!

 

[hancop]

I agree with the "main attraction" in their showroom, and don't lie or exaggerate anything but let everyone who is willing to listen, hear about your experience with the dealership.

 

[mattydipps]

Just an update... I was promised the ski back by the weekend, it's Saturday and still no ski and no one has been answering my phone calls all day.. I just spoke to the desk lady and explained to her ive been calling cell phones and extensions all day and I'm giving them one chance to call me back and if I don't hear from them by the end of the day, ill be going down there tomorrow to talk to the salesmen and the owner together and demanding my money back.. I've never been apart of such terrible customer service in my life..

I know they're trying to fix the problems and I'm not paying a dime for anything but this is the third day off I've had where temps were over 70 with no ski (this is the reason i bought the ski 2 months ago) .. But if they would call and explain the situation to me it would ease a lot in my mind... Very disappointed is an understatement.. im disgusted with them and i will take my business elsewhere even if i have to pay to get my ski back within a reasonable about of time i will..

 

[get_real]

I feel for you as I'm having similar issues. My recommendation if you like the ski is to hang in there and ensure they fix it right. Hopefully after all the hassle they will do a good job and you'll build a good relationship with them. The really nice weather is coming up and you've got all summer to enjoy.

 

[mattydipps]

I feel for you as I'm having similar issues. Mt recommendation if you like the ski is to hang in there and ensure they fix it right. Hopefully after all the hassle they will do a good job and you'll build a good relationship with them. The really nice weather is coming up and you've got all summer to enjoy.

you know, thats what i keep telling my self... my above post was me blowing off some steam from all this aggravation.. i have a history with the sales guys as ive followed him from his last dealership, he was a great guy to work with.. until this situation... oddly enough my friend who bought a ski from him the last week went there to pick up a whistle and seadoo fire extinguisher and the sales guy gave everything to him for free like nothing was wrong

my main concern is the ski getting fixed properly and returned to me. i just think 5-6 weeks is a little over the top for the couple small things they did.


hope everything works out for you in the end man !

 

[get_real]

Thanks, I think it will. The dealer I'm going to, TCH Watersports is owned by Chad Hudgins who does hyro drag racing. He is very experienced and I'm getting to know him through the frequent visits. He invited me to to run a slalom course he sets up on the lake so that's cool. Maybe you can talk your dealer into throwing in a couple of upgrades either for free or at his cost because all the problems and delays.

 

[red2blue]

Matt, I think you know where I stand on the subject. I've door-stepped people for less.

The only thing I'd ask for....my money back.....and I really wouldn't be asking.