I bought the same trailer in April. I have had a problem with the iCatch-hook on the bow not releasing completely. It goes to the halfway open point and that's it. Three times, I have been unable to release the ski from the trailer while on the ramp, knee-deep in water. (Yes, the lock/unlock rotating switch was unlocked and the rear tie down strap was removed.) Those times I had to emerge from ramp, replace the tie down and drive 5 mins to my dealer. Twice, the guy simply pulled the handle, it released fully and he shrugged his shoulders at me. Grrrrrrrr.
The last time, he applied a spray lubricant to all moving parts involved. It worked while there on level ground (and I left it unlatched for the short drive back to the ramp) but it did not re-lock completely after I returned from riding.
It's sitting in my driveway now with it only halfway closed.
I have the safety hook and strap on it, of course.
It's been very frustrating on the ramp, almost to the point that I'm considering removing the iCatch stuff on the front tower and replacing it with a hand cranking winch.
(I do love the torsion bars for the suspension though!!!)