Fuel Tank Recall Question

[YouCanDooIt]

Hey guys. For those of you who have had your gas tanks replaced under recall, did you have to leave your ski at the dealer while they ordered it? Seems like I remember a few of you saying that had them order it ahead of time.

Ive got two skis that have the recall fuel tanks. One of which is my 95 xp800 that I'm in the process of rebuilding. I went to the dealer today to ask if they could order the tank for me (i live two minutes away) and me drop the ski off that day for them to install. Girl at the service counter tells me I have to leave them the ski while they order it and wait till it comes in, and "it shouldn't be on back order, so probably a week, but if it's on back order it may take two or three weeks". I do not have three weeks to wait on this project.

 

[BIGTEX2010]

Never had to leave mine, in fact I only had to swap tanks with the service manager because I already had mine out ... and it only took 4 days for my tank to come in.

 

[buzz96xp]

Just found out today that my 96 xp is also on the recall list for the gas tank. call the brp number and they confirmed that it needs to be done.
My next call was the local dealer so just waiting for a reply from them.
hopefully I just need to drop it off for the day and not for the week.

 

[kicker]

I did my 95 xp a few week ago, I did the recall over the phone and they ordered the tank. When the tank arrived they called me to bring in the ski, I asked if I could just pick up the tank cause the ski was all apart, it wasn't a problem. I had to cut to top section of the old tank off where the baffle and fill holes are and bring that to them.

To have to leave the ski there while waiting for shipping is ridiculous. Is that instead of leaving a deposit or something?

 

[YouCanDooIt]

I think I will just try calling the number and see if they can order it for me. I have come to the conclusion my local dealer is a load of ass clowns. The girl at the service counter explained that they have to pay for it and BRP refunds them after they install it, she said it is about $300 for the tank. Also one of the "techs" argued with me today that RV shaft seals do not go bad, and they "will not ever leak oil" LOL. I would try another dealer already, because I have similar issues with them in the past, but the next closest dealer is 65 miles away.

 

[BIGTEX2010]

I think I will just try calling the number and see if they can order it for me. I have come to the conclusion my local dealer is a load of ass clowns. The girl at the service counter explained that they have to pay for it and BRP refunds them after they install it, she said it is about $300 for the tank. Also one of the "techs" argued with me today that RV shaft seals do not go bad, and they "will not ever leak oil" LOL. I would try another dealer already, because I have similar issues with them in the past, but the next closest dealer is 65 miles away.

I would try talking to the service manager at the one local to you ... explain to him that you already have it all apart and that you would like to simply swap tanks.

The girl at the counter isn't far off, they do have to pay for the tank but then they are credited its cost when they ship back the old one.

Basically they want to make their recall labour off your ski for installing it so maybe when you talk to the manager tell him that you don't care if he bills bombardier for the install but that you would prefer to do the work and simply swap him out the tank. Technically its fraud on his end but its the way its done, sometimes.

Sometimes going a little higher on the chain of command will help your case a little more.

 

[Minnetonka4me]

Gotta love people who works with no logical sense. Sounds like a great dealer...lol

 

[suke]

I would try talking to the service manager at the one local to you ... explain to him that you already have it all apart and that you would like to simply swap tanks.

The girl at the counter isn't far off, they do have to pay for the tank but then they are credited its cost when they ship back the old one.

Basically they want to make their recall labour off your ski for installing it so maybe when you talk to the manager tell him that you don't care if he bills bombardier for the install but that you would prefer to do the work and simply swap him out the tank. Technically its fraud on his end but its the way its done, sometimes.

Sometimes going a little higher on the chain of command will help your case a little more.

This is what I did. Never been to the dealership in my life. There's only one semi near me and it's an hour away from where I live. Fortunately only 15 mins from my work. I went up there explained what I was doing, showed them pics of my ski and the state it was in, told them I had already talked to BRP and knew it was under a recall. Asked if they could do me a favor by not making me haul my pristine empty hull, an hour away just so they could put it in. A call to his manager later and they ordered my tank and said no biggie, just bring the old one in. It's a win/win for them. They bill seadoo for the labor, and do no labor. It did take a month to get my tank in though.

 

[YouCanDooIt]

Yeah I get the run around every time I have been there, I may give the manager a call in a day or two and see. I really do not feel like dealing with them any more. The other closest dealer is pretty close to my parents house I may call and see if they would order it for me. At this point I would rather spend the $50 in gas than to deal with the local shop. I just don't see the reason for my empty ski to set in their shop holding up my rebuild for a few weeks, it's nonsense. For those of you that may have seen my thread at the beginning of last ski season, this is the same dealer that gave me fits not wanting to program my GTX key without the tittle. Even though I had the bill of sale and you do not need a tittle for registration in TN.

 

[mashenden]

.... I just don't see the reason for my empty ski to set in their shop holding up my rebuild for a few weeks, it's nonsense...

It is nonsense. Two weeks ago I called the dealer in Richmond, and they said they would order it and then all I'd need to do is bring mine by once it got there.

 

[kicker]

If you give me your HIN I will get the tank for you, then you just need to pay for the shipping to your house.

The problem is that it is a "Safety Recall" which means that BRP is liable is something happens. If the tank is not installed properly and someone gets hurt there will be trouble. Thats why some of the dealers insist on the install.

 

[mashenden]

... I just don't see the reason for my empty ski to set in their shop holding up my rebuild for a few weeks, it's nonsense...

It is nonsense. Two weeks ago I called the dealer in Richmond, and they said they would order it and then all I'd need to do is bring mine by once it got there.

When my tank finally got there, I stopped by with my old tank. Apparently they meant to bring the jet ski by, not the tank. What a PITA. I don't get why some will exchange tanks, while others need the jet ski once the tank gets there, and even others need the jet ski just to start the process. For a safety recall, it is really being handled very poorly.

 

[YouCanDooIt]

Yeah it is stupid to me. I see why they would want to install it I guess, kinda, no its a freakin gas tank you can't install it a wrong way. I have been busy the last week or two and still have not gotten anything done on my ski. I need to figure out what to do with the tank though soon. I damn sure don't want to be waiting during the riding season. If it gets down to that, I will just keep my tank till next fall. How long did it end up taking them to get your tank in Mash?

 

[mashenden]

... If it gets down to that, I will just keep my tank till next fall. How long did it end up taking them to get your tank in Mash?

I walked out with my old tank - have not been back.

I too may end up putting the old tank back in until I can be sure all works well and until I can get a trailer registered and roadworthy. I can't take the time to work on the trailer with the risk that next the dealer will say they cannot work on it because the jet ski is not registered. I will only be registering it if it runs well.

Personally, I believe their game is to make it so complicated that the average owner says; "Screw it, I'll buy a new one".

The tidbit that that BRP and their dealer network appear to be missing on liability is that there is a higher level of liability associated with turning a customer away with a known defective tank than accepting a solution where they could easily note "customer installed" which would absolve them of any installation related liability. Liability that is not likely to materialize because it is not rocket science to install a 9 gal tank in a '95 SP.

 

[Krispy]

I realize I am bringing an old thread back up, but it seemed appropriate.

I recently went into my dealership to look for a flush kit. While I was waiting there a younger guy in flip flops and a polo shirt (with the collar popped up) towing a nice Sea Doo 130 behind his Range Rover sort of jumped in front of me to tell the service manager to "Fix my ski". The manager asked the 18 year old guy what was wrong with it. The guy replied. I don't know....it doesn't start.

With that, the service manager handed him a hang tag to put on the trailer and instructed the guy to park the Sea Doo over near the service area and that they would fix it. The guy said "OK" and just left.

I explained to the service manager that it felt kind of strange to me to just drop your ski off at the dealer just to "fix it" I likened it to writing a blank check to the dealer to fix whatever was wrong with the boat. The service manager just sort of huffed and puffed and said "That is what you call trust, T R U S T as he spelled each letter out one by one", he then stormed off. I left without my flush kit.

Fast forward to this week.

I finally got to the point where all I needed to be completely lake ready was my fuel tank recall done. I tried to get the dealership to just exchange tanks with me so that I could continue working on my ski, but they wouldn't do it. I reluctantly brought my boat to the service area. By coincidence I was able to speak with the ONE mechanic they have that works on the older Sea Doos. He was quite friendly and told me that he had performed dozens of these fuel tank recalls, he told me it was a simple process on my 96 xp. It wouldn't take him more than an hour or so to do the actual work, and roughly 2 days to get the tank in from the parts warehouse. I thanked him in advance and went inside to speak with the service manager.

Well the service manager was somewhat shocked that I was still using a ski that was "so old" he informed me that they were way behind due to the time of year it was, and explained that it would likely take more than 2 weeks to get the work done, citing that he had to order the tank which takes quite a long time. I offered to just do an exchange with him on the tank and explained that he could still bill for the labor if he wanted to. He declined and seemed offended at my offer.

So anyway, I am forced to wait for 2 weeks while the dealer waits on parts and squeezing in 1 hour of recall work. I am bummed.

Sorry for my rant and long winded post. I just needed to vent a bit.:rant:

 

[Jetskigoodies]

I drop them off at the dealership and they have them for about 1 week.

 

[suke]

I drop them off at the dealership and they have them for about 1 week.

WOW! With some of these resto's you must really trust your dealer. I don't trust many people with my stuff to take care of things better than I do. Even if they swear up and down they will.

 

[BIGTEX2010]

I called my local dealer today on another project ski that I picked up for the girlfriend and they told me that all they do with the tank recall is over the counter swaps, I guess they will install them if they have to but they prefer to have you do it yourself. So I gave them the HIN and they said that it should be there in approx 4 days ...

 

[mashenden]

...So anyway, I am forced to wait for 2 weeks while the dealer waits on parts and squeezing in 1 hour of recall work. I am bummed.

Sorry for my rant and long winded post. I just needed to vent a bit.:rant:

It is unexplainable. FYI - Some dealers will order the tank without having your jet-ski in their shop. You would bring it in once the part is in their shop. That may ease the sting a bit if you cannot find an independent (non-dealer) that will do a tank swap over the counter.

 

[Thumper3322]

That's dumb.

Anyone know if the 97 or 99 spx has this recall on it?

 

[YouCanDooIt]

No, if I remember correctly it is only 95 and 96 models. I can't remember exactly what models are in the recall, I have them printed out somewhere.

 

[YouCanDooIt]

Well the service manager was somewhat shocked that I was still using a ski that was "so old" he informed me that they were way behind due to the time of year it was, and explained that it would likely take more than 2 weeks to get the work done, citing that he had to order the tank which takes quite a long time. I offered to just do an exchange with him on the tank and explained that he could still bill for the labor if he wanted to. He declined and seemed offended at my offer.

So anyway, I am forced to wait for 2 weeks while the dealer waits on parts and squeezing in 1 hour of recall work. I am bummed.

Sorry for my rant and long winded post. I just needed to vent a bit.:rant:

No worries about the rant, that's what caused me to start this thread lol.

Did he really tell you your ski was old? doesn't really surprise me if he did, but what a dick head. My dealer and probably all are the same way though, they will not give you the time of day unless you have a new ski. I have dealt with lawn mower dealers, atv/dirt bike dealers, seadoo dealers, they are all the same.

I just don't understand it, it's money if your working on a brand new ski or an old ski. With the fuel tank recall especially, it's a super simple job, and BRP pays them to do it. Why the hell do they care?

 

[racerxxx]

They care because the rate they get paid at barely covers the time to shuffle the paper work. They just don't get to hammer BRP for what ever they want to. I want to say that the get .5 hour to replace a tank in an X4 IIRC. The time from the dealer places the order until they get the tank for me on two occasions has been 4 days, if your being told weeks you're getting jerked.

Sent from my SGH-T989 using Tapatalk 2

 

[Krispy]

They care because the rate they get paid at barely covers the time to shuffle the paper work. They just don't get to hammer BRP for what ever they want to. I want to say that the get .5 hour to replace a tank in an X4 IIRC. The time from the dealer places the order until they get the tank for me on two occasions has been 4 days, if your being told weeks you're getting jerked.

Sent from my SGH-T989 using Tapatalk 2

I was told that my ski was "old" and questioned why I was fixing it up. I made a remark about having 90% of the fun for 10% of the cost. He was just poking around to see if I would bite on a new ski I think.

I do feel like I am being jerked around by these guys. On the other hand they do have a sign on their service desk that says we are currently "3" week behind on repairs. The "3" is just pasted on top of another likely lower number. I called another dealer about 45miles away and they gave me a similar timeline.

 

[blairwill4]

I have a 96 xp. What number do I need to call to check the recall on my tank? Also are there other recalls I need to be concerned about? Thank in advance.