2024 GTX Ltd flooded due to BRP or dealer error

[vspeeds]

Hey all, looking for input on whether I should pursue a return and replacement of the ski. Or is this not a big deal and happens. I'm new to owning and operating a jet ski, but not new to boating. Please provide your thoughts. Does this thing have permanent damage, or suffer from a big drop in resale value due to the flooded engine compartment?
Overview
I had an extended deck and transducer installed by the dealer after putting a few hours on it, waiting for the parts. After the install and about 45 minutes into a ride the ski threw an exhaust temperature warning and throttle was cut by 80%. Called the dealer from the water and they said something was in the impeller. Tried the iDF but it would not engage with the temp error. Got my little oar out and tried to make it to the shoreline. The little oar pretty much just had me spinning in the middle of the intracoastal. The error cleared after letting it cool down, the iDF engaged and seemed clear of debris. Lots of thrust and churning of water in front of the ski. So waited a few more minutes, restarted and aimed toward the shoreline. The nose came up steep and I realized I was taking on water. Removed the seats and the water was about 4-5" below the top of the motor. I was able to get to the shore, call my wife, call my neighbor with a boat, and they came out with a manual pump. After checking plugs and letting it sit I realized I was taking on water without the motor running. So called Progressive insurance towing (great program) and sea tow came.
Got the ski back on the trailer, hosed out the engine bay, and took it to the dealer the next morning. They further flushed the ski, replaced the battery and connectors. They determined the hose for the exhaust inlet fell off. Probably due to BRP not installing the clamps properly.

So.... get the ski back, this time a ride with my wife, and about an hour into the ride I notice a lack of power at the top end. Also, slight note of fumes when running at slow speed. Decide to turn around and head back. After about 10 minutes the ski dies and won't restart. More fumes and it acts like it's flooded (fuel, not water). Get the little oar out and wind is just pushing us down the middle of the intracoastal. Been there, done that. Wife not happy with my life choices. Finally get it started and aimed to the shoreline with enough thrust to make it before it died again.
Called Progressive, etc. etc. back to the dealer. They said it was related to another hose, fuel line return?
I've put about 6 hours on it since and all seems ok.
Thanks for listening and any input is appreciated!
Vspeeds

 

[skiasylum]

My opinion, especially in salt water, the ski will never be the same. I would file a claim with Progressive and let them go after BRP/Seadoo/Dealer, whoever they find at fault.

 

[Ed Clark]

Your best hope is that you have no further issues and this horror story can be forgotten. But, you need to find a new dealer and ASAP. Let's say that BRP did leave the first hose loose (not damn likely) and that was corrected by the dealer. If that was the case I can tell you that any experienced professional mechanic after finding a mission-critical loose hose on a brand new machine would have gone over every nut, bolt, clamp, what have you. Right then and there. Your current dealer has inexperienced kids working in the service department.
That being said, the most likely scenario for what happened was the dealer left the hose loose while installing the deck extension. Can't prove it but do you really think BRP leaves hoses loose from the factory? If they did and the dealer found it, a competent dealer would have been on the phone to BRP raising almighty hell and demanding hours reimbursement for their repair work. I'll bet that didn't happen in your case. No, when the dealer was making the extended deck installation, they screwed it up. I'd suggest you have the machine inspected by your new dealer to make damn sure the deck installation was done correctly and well as to double check the engine compartment to see what the heck else is screwed up in there.
As far as going back on BRP for anything, the standard route is that only an authorized dealer can communicate with BRP. What you can do is go back to your current dealer and ask sweetly and nicely and on your best behavior if they wouldn't be willing to document in their words the events that took place (i.e. a work order) so that in the event a warranty claim became necessary in the future, you would have some documentation to start the ball rolling. Then, you take that to your new dealer and keep copies for yourself, of course. On all the work that was done for you by your original dealer, the entire chain of events should have been well-documented on work orders. I'm betting this wasn't done due to what I previously said about the shoddy work habits of your dealer.
Anyway, let's hope that you have no further issues and can put this horror story to rest. Because of the rock solid build quality of BRP products, I'm thinking that the one overheat isn't going to be an issue. But, get yourself a new dealer asap.
One man's opinion.

 

[xspook2]

do you really think BRP leaves hoses loose from the factory?

That was a major and very common problem after they moved manufacturing to Mexico.

 

[vspeeds]

Thanks for the well-considered responses. I haven't decided on next steps, but the guidance provided will greatly help.

 

[skiasylum]

“I've put about 6 hours on it since and all seems ok.”

I reread your initial post and since you have accepted the ski back from the dealer and all is well you have kind of released them from a certain amount of liability from the ski being flooded or sunken. I am not a lawyer but I do have some insurance background so take what a say with a grain of salt. If your ski stays in the all seems ok condition, fantastic, but if it doesn’t the longer you wait the less likely any claim would be honored.

“Jet ski insurance typically covers your jet ski if it sinks, as this is considered physical damage covered under most personal watercraft (PWC) policies, which means you can claim the cost of repairs or replacement depending on the severity of the damage and your policy details; however, always check your specific policy to confirm coverage and any limitations.”

You asked if there was any permanent damage or loss of value? I think I would let a insurance adjuster determine that.

https://www.thehulltruth.com/boating-forum/185528-engine-bay-flooded-out-how-deal-insurance.html