Spark Late Arrivals

[HckTurbo]

Hello, first time poster looking for some advice from a few experts. I apologize for the length, but I wanted to make sure I got the whole story:

I put down a HEFTY deposit on a Spark back in the beginning of May with expected delivery to be Memorial Day weekend; however as the date approached the Sea Doo dealership informed me that the shipment of my Spark had been pushed back to mid-June for unidentifiable reasons. Mid-June approaches and the dealership informs that there has been an update or recall to the Sparks and that shipment will now be Mid-July. It is mid-July and the dealer has received the jet ski, but he can't sell it to me because of the most recent and necessary updates to the steering column. The dealer informs me the parts for this update will be shipped by Sea Doo on Monday but only for a fraction of the Sea Doo products they just received. They will not know if my Spark will receive the necessary parts for the update or how long it will be till my Spark is operational and ready to sell till the first round of parts arrive.

I have contacted BRP about my extended wait. They have gotten back promptly via email that they've sent my complaint up the corporate ladder, and I would receive a personal call from BRP regarding my situation after they consult both the dealer and regional manager, which the dealer has filed a complaint as well seeing as I my situation is not unique. I am one of over ~10 customers waiting for Sea Doo products since the beginning of the year.

I'm solely looking for advice on what would be appropriate to ask for in terms of a rebate or discount due to my extended wait, or if others have experienced similar delays or vagueness in customer service. I live in the Midwest (Twin Cities and KC area) so the short season is almost over. I can't wait to join the rest of you on the water with my new Spark. I hear they are an absolute BLAST!! I appreciate your time.

- "Possible" Future Sea Doo Enthusiast?

 

[cheappc]

I'm sorry for what your going through, but if I received my Spark with the defective steering and the moment my son used it, it broke and cut him, it would have been not a good day.

Maybe a gift card, I heard a guy get a $100 gift card and that's how he bought a spare tire for his trailer. Your patience will pay off, I love my spark, I use it 10 times more than my boat, it's so easy to launch and retrieve, and in can go the whole day on the lake for like $15 bucks in gasoline.. What a blast.. Be patient.. You'll be ok

 

[alha]

I feel your pain. I purchased mine at the boat show up here in MN in January, and asked them if they could do me a favor and please hold it for me to pick up in mid May, because it was supposed to arrive by May 1st at the latest. Well, long story short, that date came and went, then May was gone, then I was told that it would be early-mid June. When that came and went, I asked what was up, and was told by the end of June. I finally got the call the week of July 4th, and picked it up on the 3rd. Ended up missing about 1/3rd of the short riding season we have up here, not too happy about it, but what are you going to do? Cancel it, order it this fall, and pay more for it next year? I love the thing, it's a blast to ride, it the chop isn't too severe. If it's calm, I toss it around like my old dirt bike, and it's fun to jump wakes on as well. So light. Now, with bigger chop, not so much fun, but otherwise, a hoot!

 

[doneuald]

Ordered my two sparks at the end of March, salesman told me we don't have them but they would be in early May
End of April my wife's is sitting on the new trailer at the dealer mine is nowhere
" should be in the end if may"
Called the manager "brp says we will have our whole order by the middle of June"
"There was a problem at the factory"
Got a call just before July long weekend " we have the sparks you ordered on the truck, can we sell the one we have here and replace it with one on the truck". Okay I have to drive 8 hours to get them so I'm not doing it twice go ahead
Got a call July 11 " brp's system was down we just got word your sparks were shipped July 4th and should be here today or Monday when do you want to pick them up". I'll pick them up on the 16th
Wednesday the 15th I get a call that they can't release them due to the handlebar recall, and no timeline when they will be ready, I'm calling today to figure out when they will be ready or if they're getting the parts in , if I don't have them by sept I'm asking them to hold them till next April so I don't run 7 months of warranty
Very frustrating to say the least , I'm thinking of asking for two reverse kits and two convienence packages just cause of all the trouble , I started paying for them last week
Don
To all the others waiting for your toys. I feel your pain!

 

[doneuald]

Spark delivery

Ordered my two sparks at the end of March, salesman told me we don't have them but they would be in early May
End of April my wife's is sitting on the new trailer at the dealer mine is nowhere
" should be in the end if may"
Called the manager "brp says we will have our whole order by the middle of June"
"There was a problem at the factory"
Got a call just before July long weekend " we have the sparks you ordered on the truck, can we sell the one we have here and replace it with one on the truck". Okay I have to drive 8 hours to get them so I'm not doing it twice go ahead
Got a call July 11 " brp's system was down we just got word your sparks were shipped July 4th and should be here today or Monday when do you want to pick them up". I'll pick them up on the 16th
Wednesday the 15th I get a call that they can't release them due to the handlebar recall, and no timeline when they will be ready, I'm calling today to figure out when they will be ready or if they're getting the parts in , if I don't have them by sept I'm asking them to hold them till next April so I don't run 7 months of warranty
Very frustrating to say the least , I'm thinking of asking for two reverse kits and two convienence packages just cause of all the trouble , I started paying for them last week
Don
To all the others waiting for your toys. I feel your pain!

 

[doneuald]

Sorry for the double post

 

[HckTurbo]

Alha - that sounds like a very similar situation that the dealer I'm buying from (Pro Power Sports and Marine in Ramsey, MN) told me about.

Update - Got a call from the Regional Customer Service Representative, after complaining on social media which I hate to do, and Sea Doo is going to offer me ZERO discount, or apology, for the over 2-month wait on my Spark. The May delivery was only an "estimated" delivery date, and they have no control on deliveries. From what I understood from the phone call, it appears Sea Doo doesn't know how to manufacturer a product to meet its demand. I suppose when you make a top-selling product, in high demand, you can have poor customer service quality, make loose promises, and get away with it. Not the most ethical and moral action for a company, but as a consumer, who is looking for the best, what can we do, but complain and demand better?